Key Holder
Are you a Customer Service Rockstar with previous management experience!? Do you enjoy video games, comic books, Magic the Gathering, or D&D?! Do you enjoy fun-fast paced work environments and thrive in situations that require multitasking?! If you answered YES to all of the above, we'd love to meet you!
Key Holder Job Responsibilities:
- Provides an amazing customer experience that will encourage customers to return.
- Displays product knowledge and customer experience skills.
- Provides leadership support and help run the store when managers are away.
- Covers the sales floor zone and ensures that assigned areas are up to visual standards.
- Assists in the opening and closing of the store.
- Works the register, processes sales transactions, and uses product knowledge to drive add on sales.
- Closes out the register and communicates any shortages or overages to the store manager.
- Assists with product merchandising.
- Work with store management to ensure there’s no misuse of company property or theft.
- Supports the maintenance and organization of store inventory and supplies.
- Trains and coaches new sales associates as needed to help them quickly get acclimated to the team.
FTW Game Co is a fun place to work that offers employee discounts and incentives!
Key Holder Qualifications / Skills:
- Open/Closing Procedures
- Cash Handling
- Manager On-Duty Experience
- Processing Sales and Trade Transactions
- Customer Service & Conflict Resolution
Education, Experience, and Licensing Requirements:
- High school diploma, GED, or equivalent
- Retail Customer Service Experience
- Industry and supervisory experience a plus
- Retail Management Preferred
The Key Holder position is a part-time position with a rotating schedule that consists of evening and weekend shifts.